FAQs

SECTION 1: PROGRAM OVERVIEW


What is Rockville Rewards?
Rockville Rewards is a Rockville Economic Development, Inc. program supported by the City of Rockville, Maryland. Through the purchase of the program’s card ($25 physical and $20 digital), cardholders may support both local nonprofits and businesses alike through its 'shop small' initiative. By presenting the card to any participating business approved through the program cardholders may discounts on goods and services with the net card proceeds being donated to participating nonprofits.

Was this program re-launched? Is it different?
Originally launched in 2010, Rockville Rewards was created to support and celebrate area small businesses and nonprofits. In 2020, the Greater Rockville Chamber of Commerce led the digitization of the program.


In August 2023, the Rockville Rewards program was incorporated into Rockville’s tourism program – Explore Rockville, and is managed by Rockville Economic Development, Inc.



Who can participate in the program?

Businesses:

Eligible businesses participate in Rockville Rewards at no cost and must abide by the program guidelines. To be eligible, businesses must:
  • OR
    • Have a Rockville mailing address and have an active membership with the Greater Rockville Chamber of Commerce

      Eligible businesses can review program guidelines, register and submit their offers using this submission form: https://forms.gle/aMGpGJ3BssxzBZHt9 or email rockvillerewards@rockvilleredi.org for more information.

      Nonprofits:Eligible 501(c)3 beneficiaries must actively run their organization in Rockville [have a Rockville address] and/or serve the residents of the city.

       

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      SECTION 2: FOR CARDHOLDERS

      How can I redeem the offers of the card?
      All eligible cards enrolled can redeem discounts and offers at participating businesses through 8/31/24. Cardholders are limited to one per customer, per location; however, may redeem offers repeatedly across its variety of participating small businesses. Note: merchant offers are subject to change, please visit our website for all available offers.

       

      Where can I find participating small businesses to make qualifying purchases?
      To search for Rockville Rewards-accepting businesses, please visit our Rockville Reward Directory, (coming soon). Currently, all participating businesses can be view on the interim list, here.

      Are card purchases refundable?

      Given the philanthropic nature of the Rockville Rewards program and immediate disbursements of proceeds to eligible nonprofits, any and all purchases are considered final.

      Are there rewards points that I may earn?
      Not at this time, but we plan to roll out a new phase of the Rockville Rewards program in 2021 that will allow for such a loyalty system. Stay tuned!

      I have a question that isn’t addressed by the FAQs on this page. Where can I go for help?
      If the FAQs on this page do not address your questions, please feel free to call the number on the back of your card; or email us at rockvillerewards@rockvilleredi.org.

      SECTION 3: FOR SELLERS


      How do I know if my business qualifies to be a participating small business?
      To qualify as a participating small business, your company must:
      1. Be located within the City limits of Rockville (Verify address here: https://rockvillemd.maps.arcgis.com/apps/webappviewer/index.html?id=0aa9fe18b6c64b46a61230da64a2b2fd)
    • OR
    • 2. Have a Rockville mailing address and have an active membership with the Greater Rockville Chamber of Commerce


    • How will cardholders know that they can redeem the offer at my business?
      Cardholders are encouraged by REDI to visit the Rockville Rewards website and directory to find places to shop, so we strongly suggest all eligible businesses to (1)  ensure your information is accurate and up-to-date on the 'Participating Businesses' page ( https://rockvillerewards.com/pages/businesses), (2) promote their participation in the Rockville Rewards program on their website and social media, and (3) display signage/ decals along with any additional marketing materials. Please email: rockvillerewards@rockvilleredi.org to receive your free marketing package.


      Is there any cost to my business to be part of the Rockville Rewards program?
      No, it’s completely free of charge for businesses that:
    • OR
      • Have a Rockville mailing address and have an active membership with the Greater Rockville Chamber of Commerce
      To register your business to the company directory, simply register through the online submission form (https://forms.gle/aMGpGJ3BssxzBZHt9), where you can enter all business information, available offers to Rockville Rewards cardholders, and primary contact information. You will be notified of approval.
      The program promotion and materials are fully funded by a Rockville City Grant. Marketing collateral to help promote the offer to your customers will be provided by the Rockville Economic Development, Inc. and are free to request.

      SECTION 4: FOR NONPROFITS


      How do I know if my organization qualifies to be a benefiting nonprofit?
      To qualify as a benefiting nonprofit, your organization must be located within the City of Rockville and/or serve its community.

      How do I apply to become a benefiting nonprofit?
      Please submit an application through our website, (coming soon) or email: rockvillerewards@rockvilleredi.org You will be notified of your approval, and notified of next steps via email.

      How do I add my nonprofit to the Rockville Rewards website directory?
      Following the approval process, you will be emailed instructions and guidelines of the program. Any/all questions about the program may be directed to the Rockville Economic Development Inc. at rockvillerewards@rockvilleredi.org.

      I have a question that isn’t addressed by the FAQs on this page.
      If the FAQs on this page do not address your questions, please feel free to call the number on the back of your card; or email us at rockvillerewards@rockvilleredi.org.